“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Your companyâ??s level of responsiveness in serving your customers can be evaluated from three perspectives: speed of service, sensitivity to customer concerns and awareness of changes in the general ...

HERZLIYA, Israel, Jan. 11, 2024 (GLOBE NEWSWIRE) -- Nayax Ltd. (Nasdaq: NYAX; TASE: NYAX), a global commerce enablement, payments and loyalty platform designed to help merchants scale their business, ...

(MoneyWatch) Do you think your customer service is more on point than ever? That the cutting-edge technology you've put in place has brought your customer game to a new level? That your self-help ...

Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. The pandemic threw customer service into the spotlight, even as ...