When you don’t know how to connect with a deaf or hard of hearing person, you can complicate the process—or worse, shut them out entirely. ⁠ ⁠ If you need to communicate with a deaf person, here’s what you should and what you shouldn't do.⁠ ⁠ To have also into account:⁠ ⁠ • Make sure you have the deaf person's attention before you start speaking.⁠ ⁠ • Ensure good lighting and move away from background noise.⁠ ⁠ • Speak one at a time if in a group.⁠ ⁠ • Ask if you are communicating OK.⁠ ⁠ • Refer