The rise of AI chatbots in customer service hammered the stocks of Teleperformance and Concentrix, the biggest players in the CX space.

Business process outsourcing (BPO) firm Conduent has confirmed a large-scale data breach that may have exposed the personal information of more than 10 million people. Forensic investigations revealed ...

TTEC Holdings’ five-year decline is continuing after the customer-experience outsourcer reported another quarter of decreasing revenue while its founder abandoned plans to take the company private. In ...

India’s IT and BPO major Firstsource Solutions has announced the launch of a new subsidiary in Canada, marking its latest international expansion. The company, however, has not revealed whether it has ...

Montevideo has overtaken its regional peers as the most expensive city in Latin America to buy a home, while Quito ranks as ...

Nokia has opened a technology lab in Naucalpan de Juárez, just north of Mexico City, to tap into the region’s surging demand ...

MicroSourcing has expanded its global footprint into Latin America, opening a new service delivery center in Bogotá, the ...

Mplus, the European customer experience services group, has acquired Eastern Europe–based BPO provider Valoris, expanding its ...

The largest customer-experience outsourcers in the world are betting big on artificial intelligence as a game-changer for the ...

Peru is advancing rapidly toward full digital inclusion, with authorities reporting that 99.5 % of households subscribe to at ...

A surging colon and new 15% U.S. tariffs are battering Costa Rica’s economy, forcing the country to endure slower growth for ...